Returns and refunds

You have the option to return your purchase for a refund if the product or size is not to your satisfaction within 7 days from the date of receipt of the product.

According to our terms and conditions, any customized, worn or dirty item cannot be returned or refunded.

If you wish to return an article please let us know in advance by email at . Please read in detail the conditions below.

The address to post the returned items is:

  • Turylogistics Ecommerce (RETROFOOTBALL)
  • Calle Pedro Duque, 1
  • Módulo 6B
  • 28814 Daganzo de Arriba - (Madrid)
  • Spain

Customers outside the European Union will be responsible for any extra customs charges both for receiving the purchased goods and for returns.

Refunds: We will refund goods you are not happy with provided you notice in advance by e-mail within 7 days from the receipt of the goods. The client will pay the return postage and will get the refund of the returned product excluding the dispatch cost. The product must be returned promptly to us and received in new and unused condition with all original packaging and tags together with a copy of the delivery note or receipt.  Please note that the return of the item is your responsibility, so we recommend that you use a service where you can track the package.

Exchanges: It is possible to return the product you wish to exchange, as indicated above in Returns, we will refund you and you can then generate a new order with the product you want instead.

If you are not satisfied: Retrofootball guaranties the highest product and service quality, however if we have sent out the incorrect item by mistake or if the product unlikely presents some fault you would receive the product requested without extra cost. All products returned must be new and unused with the original wrapping and the tags still attached and a copy of the receipt or delivery note. You must give notice by e-mail within a period of 2 days.